Returns & Exchanges

At DELSEY Paris, we stand behind the quality of our craftsmanship and offer a seamless 30-day return window for all unused luggage and travel accessories. Items must be returned in their original packaging with all tags attached to ensure a full refund to your original payment method.

Return Process

• 1.
  Initiate Your Request

  Visit our online Returns Portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Print Your Label

  Once approved, download and print the prepaid shipping label provided via email and securely attach it to your original shipping box.

• 3.
  Drop Off Package

  Hand over your package to the designated carrier at any authorized drop-off location or schedule a home pickup through the carrier's website.

• 4.
  Receive Your Refund

  After our warehouse team inspects the returned items for quality standards, your refund will be processed and credited within 7-10 business days.