Frequently Asked Questions
Everything you need to know about your luxury travel essentials.
What is the standard shipping timeframe?
Standard domestic orders are typically processed within 24-48 hours and delivered within 3-5 business days. International shipping times vary by destination.
How do I register my product warranty?
You can register your luggage on our website using the unique identification code found on your warranty card to activate your worldwide coverage.
What is your return policy for unused items?
We offer a 30-day return policy for all unused items in their original packaging. Please ensure all tags and protective films are intact for a full refund.
How do I reset my TSA combination lock?
To reset your lock, set the dials to the current code (default is 0-0-0), press the reset button with a pen, select your new code, and slide the latch to lock it in.
Are your materials sustainably sourced?
Many of our collections, such as the CHATELET Air 2.0, feature linings made from 100% recycled materials (rPET) as part of our commitment to eco-friendly fashion.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options like Klarna and Afterpay.